View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000684 | T99X171.00 SKB Eagle | SW Issue | public | 2019-04-29 11:23 | 2019-06-18 18:55 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | Due Date | 2019-04-30 12:02 | |
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 20190422_r13 | ||||
| Summary | 0000684: The screen is not displayed when reconnecting HDMI | ||||
| Description | [Observed Symptom] The screen is not displayed when reconnecting HDMI. No Input is just shown on TV screen. q.v. Normal Operation Case : Connect to FHD TV > Reconnect to UHD TV [Expected Result] The screen is displayed just after HDMI connected [Device Info.] EVT/DVT : V15.502.13/V15.502.15 | ||||
| Steps To Reproduce | 1) STB Power On and Set Auto Resolution on Settings 2) STB connect with UHD TV via HDMI cable 3) Unplug and plug HDMI cable to same TV or another TV | ||||
| Tags | BFS-160 | ||||
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Hi Mr. Lee, Can reproduce the symptom. I will check it. |
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Hi Mr. Lee, We found FW V15.502.12 works well so it seems some modification cause this issue. We are trying to find out the point. |
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Hi Mr. Lee, This issue will be fixed in next release. [Root Cause] Side effect of hdmi avmute modification. |
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Hi Mr. Lee, I still have reproduce the symptom on other TV. I will keep to debug it. |
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It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | New Issue | |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | File Added: Auto Resolution UHD↔FHD TV HDMI 변경 시 동일 현상.log | |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | File Added: HDMI 탈착 시 입력신호없음 발생.log | |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | Product Version | => 20190422_r13 |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | Description Updated | |
| 2019-04-29 11:23 | (ALTech) Jewoo Lee | Steps to Reproduce Updated | |
| 2019-04-29 13:23 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Dixon Chen |
| 2019-04-30 10:02 |
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Note Added: 0002301 | |
| 2019-04-30 10:15 |
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Note Edited: 0002301 | |
| 2019-04-30 12:06 | (SW) Jacky Chiang | Note Added: 0002307 | |
| 2019-04-30 12:50 | (ALTech) Jewoo Lee | Tag Attached: BFS-160 | |
| 2019-04-30 18:00 |
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Note Added: 0002331 | |
| 2019-04-30 18:01 |
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Note Edited: 0002331 | |
| 2019-05-08 15:38 |
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Note Added: 0002438 | |
| 2019-06-18 18:55 | (ALTech) SY Yoon | Note Added: 0002738 | |
| 2019-06-18 18:55 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 18:55 | (ALTech) SY Yoon | Resolution | open => fixed |
